Planned maintenance (cabinet migration)

  • Tuesday, 25th August, 2020
  • 08:18am


This message has been sent to notify you of a planned maintenance that will occur on :

Thursday, August 27th at 13:00 CST

This maintenance will affect the following service(s) (in Kansas City) only (a singular form used below) :

This maintenance is expected to last between 1h30 and 2 hours. The total downtime, for each affected server, is expected to last between 30 and 45 minutes. These figures are approximate and the actual downtime may vary.

The goal of this maintenance is to relocate the aforementioned server in a different cabinet. The cabinet this server is located in is scheduled to be cancelled, as part of an ongoing reduction of our operation in Kansas City. This ultimately allows us to ensure that we continue to offer our clients the best prices possible.

Before moving the aforementioned server, we will attempt to gracefully power it off by a short tap of the power button. If the server has't powered off after few minutes, it will be powered off by a long press of the power button. After the move is completed, we will power on the server and verify that the following IP address(es) is(are) responsive ping :

Note : We are finding no IP address responsive to ping. We will only verify that the server has fully booted into its operating system.

We understand that this maintenance can be frustrating. We apologize for the inconvenience that it causes you and we thank you for your continued patience and understanding.


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