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Frequently asked questions

General Questions

What is a RDP Account ?
Remote Desktop Protocol (RDP) is a proprietary protocol developed by Microsoft, which provides a user with a graphical interface to connect to another computer over a network connection. The user employs RDP client software for this purpose, while the other computer must run RDP server software.
How to connect to RDP Acc./ WinVPS Server ?
To connect use the Remote Desktop Connection Tool, Once opened enter the IP/Name provided in the email into the Host/Computer field and click connect, after that you will be asked for login credentials, enter them and you will be connected.

Windows Vista / 7 : Click Start, point to All Programs, point to Accessories, and then click Remote Desktop Connection.

For XP : Click Start, point to All Programs, point to Accessories, point to Communications, and then click Remote Desktop Connection.
Note : XP users must install this update.

Mac OSX : Download and install this software to connect.
How to connect to RDP Server on Windows Phone or Android ?
Yes, you can. Click here for Windows Phone and Click here for Android.
Do you install softwares on request?
Yes We Install Softwares on Request, Just let us Know either through Live Chat or Through Tickets.
Do you keep logs ?
We don't keep any kind of logs. Any kind of Hacking activities and SPAM mails will not be tolerated and will be reported to authorities.
Do you allow bulk mailing ?
Yes, as long as it is delivered to opt-in subscribers.
In how much time do i get my RDP?
Depending on the payment method, you will get rdp instantly or in following 6 hours.
Can i get a test account before buying your service?
Yes, sure Just create a ticket or contact us on live Chat(preferred). As we offer Full refund so you can order without worries, if you don't like our service we will simply Refund you.
Can I access major websites like Facebook from RDP?
You can access any website , even which are banned in your countries.

Windows RDP

Windows RDP comes with administrator access ?
No, Windows RDP does not comes with Administrator access (Custom Softwares will be installed* on request). If you want RDP with Administrator Access you need to check out our Windows VPS Plans.
Which kind of software are not allowed ?
Web-server Software like Xampp, Wampp will not be installed in our RDP Servers. High Definition Video editing, encoding, Ripping software are only allowed on Encoding Plans. You are not allowed to use hacking tools such as Brute forcing tools, Port Scanning (Nmap). All kinds of resource intensive software are also not allowed.
Can I install software in RDP Plans or use portable tools ?
You will have to create a ticket for asking the software to be installed. Yes, you can use portable software without any issue.
What is the setup time of Windows RDP Account ?
You will get your RDP Login details instantly generally within 20 minutes , but in some cases it might take upto 12Hours.
How much bandwidth I will get ?
All our RDP Plans comes with unlimited Bandwidth, you can use as much bandwidth as you want.
Is IP Shared among users ?
Yes, IP is shared amount the users who are on the same RDP Server. If you want dedicated IP you need to look for Windows VPS Plans.

Windows VPS

Windows VPS have administrator access ?
Yes, Windows VPS comes with full administrator access. You can install the software you want.
Can I do encoding / Ripping / BitCoin Mining ?
Yes, you can do encoding / ripping / BitCoing Mining in your VPS Plans.
Can I reboot my VPS whenever I want ?
Yes, you can reboot your windows VPS whenever you want.
Can I host website in Windows VPS ?
Yes, Windows VPS can be used to host websites.

Payments

Which Payment methods do you accept ?
We accept all major payment methods like PayPal, WebMoney, Perfect Money. We also accept Bank Transfer or NEFT (India Only).
Which currency do you accept ?
We accept all payments in USD or $. For Indian Bank Transfer we also accept INR or ₹.
If you want to pay in other currency such as Euro or Pounds then you need to contact our support team or Contact us before making the payment.
Do you have refund policy ?
Yes, We follow very strict rules for Refunds. You can find our refund policy from here.
If I opened a dispute without contacting the staffs, then ?
YOpening dispute without any reason or even opening dispute after using our services in order to get your money back will not help. Doing so will result in money not being refunded and RDP/VPS will also get terminated.
You agreed to follow our ToS and Refund Policy during payment, hence Refunds will only be made based on our Refund Policy.
Not getting right answer? If you tried but our FAQ Section didn't answered your question then you can contact us anytime. BoxRDP support will get in touch with you.
Create a Ticket here